Terms of service

1. What Agora Logistic is

Agora Logistic is an independent reseller of shipping labels. We buy transport capacity through the carriers' wholesale channels and resell it to our customers: you buy the label from us, and the carrier named on the label carries out the delivery.

Agora Logistic is not a carrier and does not carry parcels. USPS, UPS, FedEx, DHL, DPD, GLS, InPost and every other carrier shown on this site are trademarks of their respective owners. Agora Logistic is not affiliated with, authorised or sponsored by any of them: their names and logos appear here only to show which carrier will deliver a shipment.

2. Your account

Opening an account is free and asks for no payment details: a username and a password are enough. You can turn on two-step verification at any time from your account.

You are responsible for keeping your credentials safe and for what is done with your account. If you think someone else has used it, contact us and we can suspend it straight away.

We may suspend or close an account that is used for fraud, to ship prohibited goods or to get around the limits of the service.

3. How it works

You top up your balance, search for a rate, buy the label and download its PDF. The price shown before you pay is the price you pay: there is no subscription, no minimum volume and nothing added at checkout.

The label PDF stays available for 72 hours after purchase and is then deleted, so download and keep it. Tracking stays in your account for 15 days.

4. Payments and balance

The balance is topped up in cryptocurrency, with the coins listed at the bottom of our home page; the minimum top-up is shown on the top-up screen. Stablecoins run on several networks and you choose the network when you pay: a payment sent on the wrong network does not arrive and cannot be recovered.

Your balance is for buying labels on Agora Logistic. If a label is not issued, its price goes back to your balance automatically (see section 6).

5. Shipment details

You enter the sender's and the recipient's details, and they must be accurate and complete: a missing house number, a wrong postcode or an invalid phone number can make the carrier refuse the label or fail the delivery. You also confirm that you are entitled to use the recipient's details you enter.

We do not change the details you give us. If a carrier refuses a shipment because of something you entered, we tell you and do not charge for it.

6. Refunds

If a label is not generated, its price is returned to your balance automatically: there is nothing to ask for.

A label that has been issued is not refundable as a rule, because at that point the transport has been bought from the carrier. If the parcel was never handed to the carrier, write to us and we look at it case by case.

7. Delivery and liability

The carrier delivers the parcel under its own conditions of carriage, delivery times and compensation limits. Delivery times shown on this site are the carrier's estimates, not promises made by Agora Logistic.

If a parcel is delayed, lost or damaged, open a ticket from your account and we take the claim to the carrier on your behalf. Agora Logistic's liability is in any case limited to what we recover from the carrier and, failing that, to the price you paid for that label.

8. Prohibited goods

You may not ship goods that the law or the carrier's conditions forbid, including, for example: cash, weapons and ammunition, narcotics, explosive, flammable or otherwise dangerous materials, live animals, counterfeit goods, and perishable goods that are not suitably packed.

The contents of the parcel are your sole responsibility. Shipments leaving the EU need a truthful customs declaration: a false one can lead the authorities to hold or destroy the goods.

9. Changes

We may update these terms. The date at the top of this page always shows the latest revision, and a change applies to purchases made after it is published.

10. Contact

Support on Telegram: @agora_logistic. You can also open a ticket from your account, which is the quickest way for anything about a shipment you have already bought.